Delivery
We ship both internationally Worldwide and throughout the UK.
Standard UK delivery is FREE on all on-line orders over £100 (including VAT) and all telephone and postal orders over £200 (including VAT
It's also free for orders of any value if you opt to collect from our Factory. This is subject to availability.
There may be an additional carriage charge for some heavy and bulky items to Northern Ireland, the Scottish Highlands and islands, Isle of Man and off-shore islands.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
Orders are sent out as quickly as possible but there may be occasional delays during the busy times or if an item is out of stock. We will contact you if there is expected to be a significant delay with your order.
Although we try to send out complete orders there will be occasions when some items are out of stock. In these instances we may send your order in several parts. You will not incur additional delivery charges as a result.
If you'd like to have items sent to separate UK addresses, please complete a separate order for each address. A separate delivery charge will be made for each address if applicable.
Carriers
Orders weighing less than 2kg are normally sent standard 2nd class Royal Mail. If you would like your order sent 1st class then please contact us for a quote.
All orders weighing over 2kg are sent via carrier. We use Parcel Force and FedEx for UK and international parcels. We may also send large orders via a pallet service.
On receipt of your order, please check the goods thoroughly. Ensure any consignment note from the carrier is clearly marked ‘unexamined’ – deleting the words ‘in good condition’. We regret we cannot replace any damaged goods unless this has been done. If your order is not received when expected please advise us within five working days. Shortages or breakages must be advised within 10 days of delivery.
If there is a problem with the carrier, please contact us immediately on 01522 717168 or e-mail sales@fortex.co.uk Please do not attempt to contact the carrier as we are able to deal with this more quickly and efficiently.
Carriers may leave parcels in a safe place at our instruction. If you do have a safe place the parcel can be left or a neighbour that will accept the parcel then please tell us when you place your order.
Orders will be sent to the billing address unless an alternative delivery address is specified.
Collection Only
Due to the nature of some of our products, certain items are collection only.
Returns and Refunds
All our products are guaranteed for a period of 12 months from the date of purchase.
Goods can be returned to our head office at Lincoln
Carriage Paid Orders
